Orders Delivery Policy

1.Delivery Speed

1.1. Standard Delivery

Delivery time is within five to seven working days. Delivery timescales are estimates only. You must contact us providing all relevant details about your order, if it has not arrived to the provided address within 14 days. We cannot help you with your order if you will not inform and cooperate with us.

1.2. Next Day Delivery

This type of delivery may not be offered on all items in your order and only available in mainland UK.

Orders submitted before 2pm Monday-Friday will be delivered the Next working Day, orders after 2pm Monday-Thursday will be delivered the following working day. If order is submitted on Friday after 2pm, it will be delivered the following Tuesday. This schedule excludes Bank Holidays, during which standard delivery timing will apply.

1.3. Same Day Delivery

This type of delivery may not be offered on all items in your order and only available to London and within the M25 area.

Orders submitted before 2pm Monday-Friday will be delivered the same working Day.

Orders after 2pm Monday-Thursday will be delivered the Next working day. If order is submitted on Friday after 2pm, it will be delivered the following Monday. This schedule excludes Bank Holidays, during which standard delivery timing may apply.

 

2.Postage costs

We post your order to the address provided by you for the order. We use third party couriers and the postal service and we will not be liable in respect of items that are not received by you due to the address error.

Postage costs will be added to the cost of your order  on checkout and displayed on screen before you confirm your order to us.

Postage cost is calculated depending upon the product’s size and weight and delivery option you choose (if provided).

Where multiple items are included in one order, we may organise delivery of the items separately, however you will be charged for postage only once.

Delivery options on a regular items from our website:

  • Next Day Delivery, subject to the address (area) of delivery, cost will be displayed to you before you submit your order to us.

  • Same Day Delivery, available in London and M25 area, cost will be displayed to you before you submit your order to us.

 

3.Postage or Packaging Error

You must check the items of your order carefully and promptly on delivery. Do not use the items if you believe they are not the items you ordered or addressed to you and sent in error. Please contact us immediately for replacement and investigation of the issue.

Prescription Service. Delivery, Postage and Costs

We post your prescription to the address provided by you for the order.

We use third party couriers and the postal service and we will not be liable in respect of items that are not received by you.

Delivery of Prescription Items must be signed by you on delivery and you also acknowledge and confirm that any person at the delivery address can sign for the items as your authorised representative.  We accept no liability should a third party at your address open your prescription and find out about your personal medical condition.

We are not responsible if the packaging is opened after delivery, we will bear no liability to you for lost or damaged items.

Private Prescriptions could be delivered by our courier or via Royal Mail Signed For Delivery, in both cases the delivery will require a signature on delivery. We will notify you about any applicable delivery charges (if any) before you submit your order. Charges will be based upon the speed at which you would like your prescription to be delivered to you and address of delivery.

By providing to us your payment card details, you confirm that you agree to pay for the applicable charges relating to your prescription and postage charge, you also authorise us to take such relevant payment in full via provided payment card.

Please note, if any refund shall be due to you as per this terms and conditions, it will be refunded/returned to you using the payment gateway and/or card originally used by you to make a payment.